Política de reembolso

We want the belt to fit and to last. If it does not, this is how to send it back.

The window

You have 30 days from the day your order is delivered to request a return. After 30 days we can no longer accept it.

Condition

The belt must be unworn, unwashed and in the condition you received it, with any packaging included. A belt that has been trimmed to length cannot be returned as unused, because the strap has been permanently altered. If you cut it wrong on the first attempt, write to us instead. Within the return window we replace the strap once, at no cost.

How to start one

Email znsolucoesdigitaisltda@gmail.com with your order number and what went wrong. We reply with a return address and instructions. Items sent back without contacting us first cannot be processed.

Return shipping

If the item arrived damaged, faulty or is not what you ordered, we cover return shipping. For a change of mind, return shipping is yours.

Refunds

Once we receive and inspect the return we notify you by email. Approved refunds go back to the original payment method within 10 business days. Your bank or card issuer may take longer to post it, which is outside our control. If more than 15 business days have passed since approval, write to us.

Damaged or wrong items

Inspect your order on arrival. If anything is damaged, defective or incorrect, contact us within 7 days of delivery with photographs so we can put it right immediately.

Exchanges

The fastest route is to return the original for a refund and place a new order, so you are not waiting on the return to clear before the replacement ships.

Final stock

Items in the Final Stock collection are covered by this policy in full. Clearance pricing does not remove your right to return.